Returns

We hope you will love your purchase from Health & Beauty, but just in case you are not entirely delighted for any reason, simply follow the returns instructions provided when you received your purchase. Just ensure that we receive it back within 30 days of you receiving it, to receive a full refund (including VAT)*.

Key things to remember to guarantee your refund:

• The identification tag must not have been removed from the item.
• The item must be returned in a clean, unused and unaltered condition and in its original packaging and with the authenticity card if supplied.
• The only exceptions on refunding items are those that have been personalised to your specification, such as resized rings (done through us or another jeweller).
• Earrings cannot be refunded for hygiene reasons.
• Refunds made under this returns policy will not include either the original postage and packing charge or any return costs.
• Refunds will be made within 14 days from receipt at our return address.
• Refunds will be made to the original means of payment.
• This policy does not affect your statutory rights.
• Ensure that the outer packaging for your return item is suitable to protect it while in transit to our return address.

If you return an item for refund that was part of a promotional offer, kindly return any free gift that was supplied as part of that promotion.

We recommend you return your item via Royal Mail Special Delivery (or other similar tracked and insured delivery service) to ensure you have proof of postage and that your item is reassuringly covered during transit.

Beauty Items / Underwear / Bedding

For hygiene reasons, we are unable to accept returns on beauty items, underwear or bedding that have been used or sampled.

Shoes

Any shoe returns must be unworn and in their original condition and packaging.

Electrical Items

Please ensure any plug sock covers are returned with the item.

Packaging

Please do not dispose of packaging until you have decided to keep your purchase. We are unable to supply replacement packaging which may impact your ability to return your goods in saleable condition.

This does not affect your statutory rights.

Whilst we make every effort to guarantee that you receive your products within these time frames occasionally delays within the delivery network can occur (e.g. due to adverse weather conditions, incomplete or inaccurate addresses, customs clearances, seasonal high demand, etc) that are outside of our control.

Please note that "working days" excludes weekends and UK bank holidays, and our business days are Monday – Friday 9:00am - 5:30pm (5:00pm on Fridays).

Simply post using our return address:

Health & Beauty Channel Limited
Unit 5
Brook Lane
Westbury
Wiltshire
BA13 4ES

Return postage, packing insurance and direct costs will be the responsibility of the sender, not Health & Beauty Channel, and cannot be refunded. Please keep proof of posting to facilitate claims should goods be lost in transit. We endeavour to handle all returns or complaints within 5 working days.