Terms and conditions
The following terms and conditions set out the basis on which you can use our website and place orders for items from the “Health & Beauty Channel”. By ordering goods from the “Health & Beauty Channel” you are deemed to have understood and accepted these terms, so please read them carefully.
Stock availability
We try to keep everything in stock, however this isn't always possible. If an item is out of stock, we will email you within 2 working days of placing your order. Please email info@healthandbeautychannel.tv or telephone us on 0370 700 1600 to check stock availability if delivery of your order is urgent.
Delivery & Returns
Please review our Delivery & Returns page for our current delivery & returns policies.
Special offers
Unless otherwise stated, the Health & Beauty Channel special offers are available to retail customers only. This includes deal of the day and weekly e-shot offers and direct mail special offers. The Health & Beauty Channel special offers and discount codes cannot be used in conjunction with any other offers such as subscriptions on the site and are a one-time only use unless specifically stated otherwise.
Does The health & Beauty Channel share the information it receives?
We respect your privacy and appreciate your business. At no time do we provide your account contact or payment information to any third-party vendor, however we do from time to time share information within our own group of companies (On Group Limited). The only time your details are shared is if it is absolutely necessary in order to complete your transaction and order. (Examples of this, Royal Mail, courier services, financial transaction services).
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.
Which information can I access?
The Health & Beauty Channel gives you access to a broad range of information about your account and your interactions with us, this for the limited purpose of viewing and, in certain cases, updating your information.
Conditions of use, notices, and revisions
If you choose to visit Health & Beauty Channel, your visit and any dispute is subject to these Terms & Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link at the bottom, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information you supply us with
You provide most of your information when you search, buy, order, post reviews, or other methods of communication via our website or email us at Health & Beauty Channel. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.
Questions
Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the website.
Customer support & service
If you require any assistance please telephone us on 0370 700 1600 between 9:00am and 5:30pm Monday - Thursday and 9:00am and 5:00pm on Fridays. You can leave a message outside these hours.
Cancellation of an order
You can cancel your order at any time. If the goods have been dispatched already then you have 30 days to return your order to receive a refund. We cannot however refund any postage costs, either to send your order out or to receive it back.
Complaints
If you have any comments or complaints, do please contact us by telephone on 0370 700 1600 on by email at info@healthandbeautychannel.tv , or write to us at the address below:
Health & Beauty Channel Limited
Unit 5
Brook Lane
Westbury
Wiltshire
BA13 4ES
Privacy
Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.
Electronic communications
When you visit the website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Health and Beauty Channel limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Health & Beauty Channel with copyright authorship for this collection by Health & Beauty Channel and protected by international copyright laws.
Trademarks
Trademarks and brand logo’s may not be used in connection with any product or service that is, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Health and Beauty Channel. All other trademarks not owned by Health and Beauty channel or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Health and Beauty Channel or its subsidiaries.
License and site access
Health and Beauty Channel grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Health and Beauty Channel This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Health and Beauty Channel. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Health and Beauty Channel and our associates brands without express written consent. You may not use any meta tags or any other "hidden text" utilizing Health and Beauty Channel name or trademarks without the express written consent of the Health and Beauty Channel. Any unauthorized use terminates the permission or license granted by Health and Beauty Channel. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Health and Beauty Channel so long as the link does not portray Health and Beauty Channel , its associates, parent companies, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Health and Beauty Channel logo or other proprietary graphic or trademark as part of the link without express written permission.
Your membership account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Health and Beauty Channel and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, comments, emails, and other content
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Health and Beauty Channel reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Health and Beauty Channel, its parent company and its associates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Health and Beauty Channel and its associates and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Health and Beauty Channel or its associates for all claims resulting from content you supply. This also includes any content you send us via whatsapp. Health and Beauty Channel has the right but not the obligation to monitor and edit or remove any activity or content. Health and Beauty Channel takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of loss
All items purchased from Health and Beauty Channel are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product descriptions
Health and Beauty Channel and its associates brands / suppliers attempt to be as accurate as possible. However, Health and Beauty Channel does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Health and Beauty Channel itself is not as described, your sole remedy is to return it in unused condition.
Disclaimer of warranties and limitation of liability
This site is provided by Health and Beauty Channel on an "as is" and "as available" basis. Health and Beauty Channel makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Health and Beauty Channel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Health and Beauty Channel does not warrant that this site, its servers, or e-mail sent from its servers are free of viruses or other harmful components. Health and Beauty Channel will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Applicable law
By visiting this website, you agree that the law will govern these Terms & Conditions and any dispute of any sort that might arise between you and Health and Beauty Channel or its associates (governed under the laws of England).
Site policies, modification, and severability
Please review our other policies, such as our Delivery & Returns policy posted on this site. These policies also govern your visit to Health and Beauty Channel. We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Questions
Questions regarding our Terms & Conditions, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link at the bottom of the website.
Mobile Terms of Service
Last updated: April 11, 2024
The Health and Beauty Channel mobile message service (the "Service") is operated by Health and Beauty Channel (“Health and Beauty Channel”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Health and Beauty Channel SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Health and Beauty Channel through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Health and Beauty Channel. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Health and Beauty Channel or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Health and Beauty Channel mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Health and Beauty Channel or email info@healthandbeautychannel.tv
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.